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This page walks through what a logged-in portal user does in the Subscription Hub: viewing their subscriptions, managing one, and renewing one.

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Viewing the Subscription Hub as a Portal User

1

Open the subscriptions page

As a logged-in user, navigate to the portal page that hosts the Subscription Hub component.
2

See your subscriptions

You see a card for each subscription you are allowed to view.
The rendered Subscription Hub in the portal, showing a featured subscription card, status and subscription filters, and a card for each of the member's subscriptions

The Subscription Hub as a member sees it, with a card for each subscription

A subscription appears here only when your contact role is included in the subscription product’s Subscription Visibility (FS_PORTAL_Subscription_Visibility__c) setting. If a subscription you own is missing, the product’s visibility picklist most likely does not include your role.

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Managing a Subscription as a Portal User

1

Open Manage

From the Subscription Hub, click Manage on the subscription you want to change.
A subscription card in the Subscription Hub with the Manage button

The Manage button on a subscription card

2

Use the management options

From the Manage Subscription view you can:
  • Set the subscription to auto-renew
  • Update your payment method
  • View your subscription history
  • View your subscription card
  • View and add benefit allocations
  • Add new contacts
  • Cancel your subscription
Cancelling a subscription requires that the Cancel Subscription page is set up with the appropriate component.
The rendered Manage Subscription view in the portal, showing the auto-renew toggle, Subscription History link, Cancel Subscription button, the subscription card, and benefit allocations

The Manage Subscription view as a member sees it

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Renewing a Subscription as a Portal User

1

Open the subscriptions page

As an authenticated user, navigate to the portal page that hosts the Subscription Hub component.
2

Click Renew

On a subscription that has a renewal order, click Renew.
A subscription card in the Subscription Hub with the Renew button

The Renew button on a subscription card

3

Review and pay

The Renew Subscription component opens, where you can view your document or go straight to payment.
The Renew Subscription component with options to view the document or pay

The Renew Subscription component

A renewal order must exist for a subscription to be renewed. If there is no renewal order, you land on an error page instead of the renewal page.

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Limitations and Common Pitfalls

  • A subscription you own does not appear. The hub shows a subscription only when your contact role is listed in the product’s Subscription Visibility (FS_PORTAL_Subscription_Visibility__c) picklist. An empty picklist hides the subscription from everyone, including its owner. Add the appropriate roles to the product to make it visible.
  • “Not eligible to manage.” You can see a subscription but not manage it when your role is in Subscription Visibility but not in Manage Subscription (FS_PORTAL_Manage_Subscription__c). Add your role to the management picklist on the product.
  • Manage and Renew links go to the site root. This happens when the hub’s Renew Page (renewPageUrl) and Manage Page (managePageUrl) properties were left at their default of /. Set them to the real pages — see the Subscription Hub Overview.
  • Only subscription products show. Non-subscription purchases never appear in the hub.
  • A generic “unable to retrieve subscriptions” message. The hub reports a single generic error if loading fails for any reason. The specific cause is recorded only in the debug logs, so check there when troubleshooting.