Skip to main content

​
Overview

The Subscription Cancellation feature lets staff and portal users cancel a subscription so it will not renew. You can cancel from a quick action on the Purchase Activity record, or a member can cancel from the portal.

​
How Cancellation Works

Cancelling a subscription stops it from renewing — it does not end the member’s current access (to do that, see Ending a Subscription Immediately). fusionCore supports one cancellation type, Cancel Renewal. When you cancel, fusionCore marks the Purchase Activity (FCORE_PAY__Purchase_Activity__c): If a renewal Order was already generated for the subscription, cancelling also deletes it — so the customer isn’t billed for a renewal they cancelled — removing, in order: any pending installment Financial Event lines, the now-empty Financial Events, the renewal Order Product, and finally the renewal Order itself.
These deletions are permanent. Cancellation hard-deletes the generated renewal Order, Order Product, and Financial Event records — they are not sent to the Recycle Bin and cannot be restored. Only cancel when you are sure the renewal should not happen.

​
Cancellation as a Staff User

How to cancel a subscription from Salesforce.
1

Open the Purchase Activity

Open the Purchase Activity record for the subscription you want to cancel.
2

Click Cancel Subscription

Click Cancel Subscription.
The Cancel Subscription action on a Purchase Activity record
3

Confirm

In the confirmation modal, click Confirm.
The cancellation confirmation modal with a Confirm button
The member keeps access to their subscription features until the End_Date__c passes. Cancelling only stops the subscription from renewing — it does not end access immediately.

​
Cancellation as a Portal User

Members can cancel their own subscription from the portal. This self-service flow is provided by the fusionCore Portal Components package and runs on an Experience Cloud page. To place and configure the portal component, see Cancel Subscription.
1

Open the Portal Cancel Subscription URL

On the Purchase Activity record, open the Portal Cancel Subscription URL (FS_Portal_Cancel_Subscription_URL__c) — a formula link to the member’s portal cancellation page. You can also surface this field in the portal using Roster Settings.
The Portal Cancel Subscription URL field on a Purchase Activity
The link only appears when the subscription is still active (not already cancelled) and the Purchase Activity’s Business Unit has both a Portal URL and a Portal Cancel Subscription Page Path (FS_Portal_Cancel_Subscription_Page_Path__c) configured. If either Business Unit field is missing, the field is blank with no error.
2

Cancel in the portal

On the portal cancellation page, the member clicks Cancel Membership.
The Cancel Membership button on the portal cancellation page
Who can cancel from the portal. By default, only the contact who holds the subscription (the Purchase Activity’s contact) can cancel it. For organization subscriptions, an administrator can additionally allow the account’s Billing Contact or Primary Contact to cancel by turning on the FS_Billing_Contact_Can_Cancel_Org_Subs or FS_Primary_Contact_Can_Cancel_Org_Subs Constant — both ship turned off. A member who isn’t eligible sees “You’re not eligible to cancel this subscription.”

​
Ending a Subscription Immediately

Cancellation alone leaves the current active membership access in place until the paid-through date. To end a subscription right away:
1

Cancel the subscription

Cancel the Purchase Activity as a staff user or a portal user, using the steps above.
2

Set the End Date to today

Set End_Date__c to the current date.
Setting End_Date__c to today removes the customer’s access to their subscription features.

​
Limitations and Common Pitfalls

  • Only the Cancel Renewal type is implemented. CancelSubscriptionEH handles only the Cancel Renewal action. Any other cancellation type is silently ignored — nothing happens and no error is raised.
  • Deletions are irreversible. Cancellation hard-deletes the generated renewal Order, Order Product, and pending installment Financial Events. They bypass the Recycle Bin and cannot be recovered.
  • The grace window is removed. Cancellation overwrites Grace_Period_End_Date__c with End_Date__c, so any remaining grace period after the paid-through date is dropped.
  • Partial failures can leave orphans. During cancellation fusionCore disables the OrderPendingPaymentVTU and OrderItemPendingPaymentVTU validations. If part of the delete sequence fails, the error is logged rather than thrown, which can leave orphaned renewal records behind. Spot-check the renewal Order after cancelling a subscription that already had a renewal generated.