> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fusioncore.us/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing and Renewing Subscriptions in Subscription Hub

> How a logged-in portal user views their subscriptions in the Subscription Hub, manages an individual subscription, and renews one that has a renewal order.

This page walks through what a logged-in portal user does in the Subscription Hub: viewing their subscriptions, managing one, and renewing one.

## Viewing the Subscription Hub as a Portal User

<Steps>
  <Step title="Open the subscriptions page">
    As a logged-in user, navigate to the portal page that hosts the Subscription Hub component.
  </Step>

  <Step title="See your subscriptions">
    You see a card for each subscription you are allowed to view.

    <Frame caption="The Subscription Hub as a member sees it, with a card for each subscription">
      <img src="https://mintcdn.com/fusionspan/PQhCyVfBbt1uWfmh/images/end-user-guides/4879810579/subscription-hub-member.png?fit=max&auto=format&n=PQhCyVfBbt1uWfmh&q=85&s=98562ea6bb0db6ca5df6d78b72fc1c12" alt="The rendered Subscription Hub in the portal, showing a featured subscription card, status and subscription filters, and a card for each of the member's subscriptions" width="1248" height="676" data-path="images/end-user-guides/4879810579/subscription-hub-member.png" />
    </Frame>

    <Note>
      A subscription appears here only when your contact role is included in the subscription product's **Subscription Visibility** (`FS_PORTAL_Subscription_Visibility__c`) setting. If a subscription you own is missing, the product's visibility picklist most likely does not include your role.
    </Note>
  </Step>
</Steps>

## Managing a Subscription as a Portal User

<Steps>
  <Step title="Open Manage">
    From the Subscription Hub, click **Manage** on the subscription you want to change.

    <Frame caption="The Manage button on a subscription card">
      <img src="https://mintcdn.com/fusionspan/PQhCyVfBbt1uWfmh/images/end-user-guides/4879810579/image-20260105-010422.png?fit=max&auto=format&n=PQhCyVfBbt1uWfmh&q=85&s=d2e5b0478398f06ac2781c901f2ebbf9" alt="A subscription card in the Subscription Hub with the Manage button" width="1313" height="122" data-path="images/end-user-guides/4879810579/image-20260105-010422.png" />
    </Frame>
  </Step>

  <Step title="Use the management options">
    From the Manage Subscription view you can:

    * Set the subscription to auto-renew
    * Update your payment method
    * View your subscription history
    * View your subscription card
    * View and add benefit allocations
    * Add new contacts
    * Cancel your subscription

    <Info>
      Cancelling a subscription requires that the [Cancel Subscription page](/end-user-guides/portal/subscription-hub/cancel-subscription) is set up with the appropriate component.
    </Info>

    <Frame caption="The Manage Subscription view as a member sees it">
      <img src="https://mintcdn.com/fusionspan/PQhCyVfBbt1uWfmh/images/end-user-guides/4879810579/manage-subscription-member.png?fit=max&auto=format&n=PQhCyVfBbt1uWfmh&q=85&s=5fccc7488ebdb2296c88e1737da5bbb1" alt="The rendered Manage Subscription view in the portal, showing the auto-renew toggle, Subscription History link, Cancel Subscription button, the subscription card, and benefit allocations" width="1280" height="613" data-path="images/end-user-guides/4879810579/manage-subscription-member.png" />
    </Frame>
  </Step>
</Steps>

## Renewing a Subscription as a Portal User

<Steps>
  <Step title="Open the subscriptions page">
    As an authenticated user, navigate to the portal page that hosts the Subscription Hub component.
  </Step>

  <Step title="Click Renew">
    On a subscription that has a renewal order, click **Renew**.

    <Frame caption="The Renew button on a subscription card">
      <img src="https://mintcdn.com/fusionspan/PQhCyVfBbt1uWfmh/images/end-user-guides/4879810579/image-20260105-010835.png?fit=max&auto=format&n=PQhCyVfBbt1uWfmh&q=85&s=ccf2dfd183c61c78b50584cb1057a9cd" alt="A subscription card in the Subscription Hub with the Renew button" width="1298" height="127" data-path="images/end-user-guides/4879810579/image-20260105-010835.png" />
    </Frame>
  </Step>

  <Step title="Review and pay">
    The Renew Subscription component opens, where you can view your document or go straight to payment.

    <Frame caption="The Renew Subscription component">
      <img src="https://mintcdn.com/fusionspan/PQhCyVfBbt1uWfmh/images/end-user-guides/4879810579/image-20260105-012408.png?fit=max&auto=format&n=PQhCyVfBbt1uWfmh&q=85&s=cdec4a5baf28856236a8a09e2d83d22c" alt="The Renew Subscription component with options to view the document or pay" width="1052" height="366" data-path="images/end-user-guides/4879810579/image-20260105-012408.png" />
    </Frame>

    <Note>
      A renewal order must exist for a subscription to be renewed. If there is no renewal order, you land on an error page instead of the renewal page.
    </Note>
  </Step>
</Steps>

## Limitations and Common Pitfalls

* **A subscription you own does not appear.** The hub shows a subscription only when your contact role is listed in the product's **Subscription Visibility** (`FS_PORTAL_Subscription_Visibility__c`) picklist. An empty picklist hides the subscription from everyone, including its owner. Add the appropriate roles to the product to make it visible.
* **"Not eligible to manage."** You can see a subscription but not manage it when your role is in **Subscription Visibility** but not in **Manage Subscription** (`FS_PORTAL_Manage_Subscription__c`). Add your role to the management picklist on the product.
* **Manage and Renew links go to the site root.** This happens when the hub's **Renew Page** (`renewPageUrl`) and **Manage Page** (`managePageUrl`) properties were left at their default of `/`. Set them to the real pages — see the [Subscription Hub Overview](/end-user-guides/portal/subscription-hub).
* **Only subscription products show.** Non-subscription purchases never appear in the hub.
* **A generic "unable to retrieve subscriptions" message.** The hub reports a single generic error if loading fails for any reason. The specific cause is recorded only in the debug logs, so check there when troubleshooting.